the obligatory elements of the memo
Date: 8 june 2011 <-- the date
To: The employees <-- receiver and transmitter
From: Emilie Lander-Rasmussen
Subject: Complaints from costumers <-- the subject
During the last 2 weeks we have received 3 complaints from customers who have felt unfairly treated.
1) Always remember to talk nicely to the customers and pursue the best service.
<-- main text
2) You must appear well presented and groomed
It seem that the problems arose because the employee was unfriendly to the costumers.
The problem is supposed to be solved in 2 weeks. <-- the ending
ELR <-- my initials
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