engelsk case opg - memo

Memo

the obligatory elements of the memo

 

Date:            8 june 2011                    <-- the date

To:               The employees               <-- receiver and transmitter

From:           Emilie Lander-Rasmussen

Subject:        Complaints from costumers <-- the subject

 

During the last 2 weeks we have received 3 complaints from customers who have felt unfairly treated.

 

1)     Always remember to talk nicely to the customers and pursue the best service.

                                                                                          <-- main text

 

2)     You must appear well presented and groomed

 

It seem that the problems arose because the employee was unfriendly to the costumers.

The problem is supposed to be solved in 2 weeks.     <-- the ending

 

ELR <-- my initials

 
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